When a business goes out of its way to help a customer people should know about it. Over the years our family has brought 2 different Mustangs, a Mazda, a Buick, a BMW, and a Subaru for all different types of work. This time I had an issue with a wheel that was overdue to the point of getting dangerous, Rich confirmed that it couldn't be driven anymore without a fix, no matter the need.
Didn't have an extra car to use for a few days to get to and from work, but Rich offered me the use of a loner car, and saved me a lot of running around and schedule changing. Don't know if that is normal, but never had a shop offer me the use of their car before. This is not the exception, as Rich went of of his way a few years ago to get a battery charged and going for me in the BMW when it had a power drain and I couldn't leave the car at the shop.
Can confirm what reviewers have said as well about Rich and Kym. Rich
does always say to stop in if there are any issues or noises that come up and he means it, noted with the BMW. Kym is great and might me one of the most positive people ever to deal with customers, even ask how the loner car was doing when calling to give me updates on my car.
If you don't know where to bring your car, bring it here. If you don't know what shop to trust, bring it here.