Outstanding experience as a first time customer. This family owned business has the founder, his wife, son, daughter, and others actively working. You can tell they treat employees and customers like family/friends. When you sit in the waiting room and just watch and listen, you learn a lot about any business, the employees, and how they interact with customers both in store and on the phone. Although I was only there for tire services, I learned they offer all auto repair service well beyond tires. They have a great warranty on all repairs. I would definitely give them a try or even just stop in and talk to them. My guess is you will feel better about how your treated than many larger and corporate owned operations.